Specialist in IT Service Desk (m/f/d)


About us:

EKS Business Partner stands for innovative service. It advises and supports companies in the procurement of specialized personnel and makes their employees available to other companies as part of the personnel service and project management. Whether as an engineer, technician, project manager or skilled worker - there are many good reasons to work with us. We are the link between the workplace and the workforce. Do you feel addressed? We look forward to meeting you! We are looking for you as a

Your responsibilities:

  • You will be part of the   IT Service Team that ensures an international high-quality Service Desk
  • You will enable SW deployment via Baramundi
  • You will update Computer via WSUS  
  • You will be responsible for our 1st Level IT Support for incidents and service request 
  • You will work on customer requirements via Tickets, on telephone and face2face 
  • You will do ticket processing including prioritization and classification 
  • You will work on solution of tickets according to documented specifications
  • You will create and maintain knowledge entries in our IT knowledge Database
  • You will manage IT equipment
  • You will take over network patching tasks
  • You will be responsible to set up workstations

Your profile:

  • You have experience in end-user support and with ticket tools 
  • You have good knowledge in standard applications (MS-Office, Outlook) and client operating systems
  • You have knowledge and support skills in Windows 10
  • You are enjoying having direct contact with people
  • You have a friendly appearance in customer service
  • You work Process oriented 
  • You have basic network knowledge 
  • ITIL is a Plus
  • Linux is a Plus

Contact information for job advertisements:

EKS Elektrotechnik GmbH
Fachbereich Business Partner
HR Management
Tel.: 09131/ 97096-30

Wir bitten um Verständnis, dass nur in deutscher und englischer Sprache abgefasste Bewerbungen berücksichtigt werden können.
Geforderte Anlagen: Lebenslauf mit Tätigkeitsbeschreibung, Zeugnisse, ggf. Arbeitserlaubnis, Fahrerlaubnis (falls vorhanden)



EKS Elektrotechnik GmbH
Fachbereich Business Partner
HR Management

Münchener Str. 47
91054 Erlangen

Tel. 09131 970 96 30